I recently moved house and, while packing, found a workbook with "words of wisdom" written while attending a Peter O'Sullivan course. As well as a few pages of scribbled notes to Sian (who sat next to me), I was overwhelmed by the language Peter used, particularly with two "persistent pain" patients. Sian's very first blog, following a lecture by David Butler, describing the impact of our words on the patient's perception of their problem.
Peter O'Sullivan is a true master, I was lucky enough to complete physiotherapy at Curtin University, where Peter wrote our syllabus. Peter has changed the way physiotherapists treat low back pain, and hopefully all musculoskeletal and sports injuries. He is recognised internationally as a leading clinician, researcher and educator in the management of complex musculoskeletal pain disorders. Peter is at the forefront of research in chronic low back pain and one of his main goals is to reduce the gap between what science tells us and what clinicians and patients know. Along with his team from Western Australia, he continues to drive the revolution of changing how we view and manage back pain, from a pathological model to a conceptual model.
As Greg Collis-Brown once told me, all expert physiotherapists (Maitland, Mulligan, McKenzie, Jull, Elvey) had the same thing in common, they were expert clinicians with expert clinical reasoning first, who then developed an approach. While Peter has provided a wealth of literature and continued to progress our profession, essentially he is an exceptional clinician. Peter is brilliant, honest, genuine, straight forward and he simply talks to his patients. He chooses his words carefully, he clarifies what they mean by something, what something means to them and what they have learnt. And from what I've seen, it leads to a far better outcome, better rapport and better results with patient recovery.
The following phrases resonated with me:
- I'm interested in...That's very important...
- How are you coping? Because I'm hearing...
- How does that feel for you? What is that telling you? In what way? In what sense?
- From what you're describing...
- When you say - - -, what do you mean by that?
- Has a diagnosis been given to you? What is your understanding of what's going on?
- I'm not hearing that you have any strategies to deal with your pain, except avoiding...
- I'm not seeing a structural reason for your pain, but I am seeing a functional reason.
- This is what I'm thinking but I want you to test it. Do you have any questions for me?
- If someone asked you what happened today, what would you tell them?
Below is a video demonstrating Peter's approach. There are several similar references freely available online if you wish to learn more about his manner and approach to assessment, clinical reasoning and communication style.