In 2014 I attended a course held by Specialist Physiotherapist Peter O'Sullivan. Peter is at the forefront of research in chronic low back pain and one of his main goals is to reduce the gap between what science tells us and what clinicians and patients know. Peter is from Western Australia and his team continue to drive the revolution of changing how we view and manage back pain, from a pathological model to a conceptual model. I learnt so many tips to make my communication skills better. The aim of this blog is to share with you the key messages I took away from this course.